BANKDETAILS
LGT Bank in Liechtenstein
BIC : BLFLLI2X
IBAN: LI34 0881 0000 0166 7803 9
Kontonummer: 90-2877-9
Hotel Turna Anstalt
Im Malbun 53
9497 Triesenberg
These
General Terms and Conditions apply both to hotel room rental contracts for
accommodation purposes and to all other products and services provided for the
customer by Hotel Turna Malbun.
2.1. A contract is concluded through the Hotel’s
acceptance of the Customer’s booking (online, verbally, in writing, by phone or
by email). The Hotel is free to decide whether to confirm the booking of a room
in writing.
2.2 The contractual parties are Hotel Turna and
the Customer. If a third party has made a booking for the Customer, it shall
bear joint and several liability towards the Hotel with regard to all
obligations arising from the hotel accommodation contract.
2.3 The Hotel shall be liable for its
obligations arising from the contract. In all non-typical areas of the Hotel’s
service spectrum, the Hotel’s liability is limited to wilful intent and gross
negligence.
3.1 The Customer is not entitled to
specific rooms, but Hotel Turna undertakes to ensure that rooms are available
in the booked category. If, for unforeseen reasons, no equivalent room is
available upon arrival, the Customer shall be accommodated in a room of the
next category higher up.
If there are
demonstrable reasons for no room being available at the Hotel, Hotel Turna
shall arrange for the Customer to be accommodated in a different hotel, in a
room that is at least of equivalent value.
3.2 The Customer shall pay Hotel Turna the
applicable/agreed prices for the provision of a room and for any other services
used by the Customer. This also applies to services and expenses paid by Hotel
Turna to third parties at the Customer’s request.
3.3 All prices are quoted in Swiss francs
and are per room per night, including free Wi-Fi, service and VAT. Tourist tax
per person per night is not included.
The
applicable price is always the one that has been confirmed.
3.4 Any Hotel invoices not bearing a due
date shall be payable at the time of departure or no later than 10 days after
receipt. Once an outstanding receivable has exceeded its due date, Hotel Turna
may declare that this debt is due immediately and may demand payment without
undue delay. In the event of payment arrears Hotel Turna may charge interest on
those arrears.
3.5 If the Customer is resident outside
Liechtenstein, Hotel Turna reserves the right to collect the entire invoiced
amount from the Customer's credit card, details of which the Customer has
provided for guarantee purposes. Any differences in exchange rates or bank
charges shall be charged to the Customer.
Booked rooms
shall be available to the Customer from 16:00 hrs on the agreed day of arrival.
The Customer is not entitled to rooms being available earlier.
On the
agreed day of departure, the rooms shall be made available to Hotel Turna by
11:00 hrs at the latest. Thereafter, Hotel Turna may charge 50% of the full
accommodation price (as listed) if the room is vacated by 15:00 hrs, and 100%
of the full accommodation price (as listed) if it is vacated after 15:00 hrs.
5.1 If the Customer wishes to cancel the
contract they have concluded with the Hotel, they may only do so with the Hotel’s
approval. If no such approval has been obtained, the Customer shall pay the
contractually agreed price even if he or she has not used any of the
contractually agreed services. However, this shall not apply if the Hotel’s
performance has been delayed or if performance has been impossible for reasons
within the Hotel’s own responsibility.
5.2 During the winter season, the Customer
may cancel the contract up to 60 days prior to arrival, in which case the Hotel
shall not be entitled to payment or compensation claims. The Customer’s
cancellation right shall expire if they do not exercise this right in writing
towards the Hotel, unless the Hotel has delayed its performance or unless it
has been impossible for the Hotel to effect performance for reasons within its
own responsibility.
5.3 The Hotel may charge 50% of the package
price for cancellations up to 30 days before arrival.
It may charge 80% of the package price for cancellations up to 14 days before
arrival.
It may
charge 90% of the package price for cancellations up to 7 days before arrival.
5.4 The Hotel is at liberty to charge a
lump sum for the loss it has incurred and which requires compensation by the
Customer.
5.5 The Hotel recommends that the Customer
takes out travel cancellation insurance, including cover for early departure.
Furthermore,
Hotel Turna may terminate the contract for exceptional and objectively
justifiable reasons in cases such as the following:
– Force
majeure or other circumstances not within Hotel Turna’s responsibility, making
contractual performance impossible
– Rooms booked with misleading or false essential details, e.g. concerning the
Customer as a person or the purpose of their stay
– An instance where Hotel Turna has reasonable grounds to assume that the
Customer using the Hotel’s services may jeopardise the smooth running of its
business, its safety or its public image, in cases where this is not the
responsibility of the Hotel or its sphere of influence or organisation
– If there has been a violation of clause 5, above
If Hotel
Turna is justified in cancelling the contract, the Customer shall not be
entitled to compensation.
7.1 The Customer shall exercise the
greatest care in using the hotel room. Any property damage shall be the
liability of the Customer or their company. The Hotel accepts no liability for
theft etc or for third-party services. Furthermore, Hotel Turna shall only be
liable for direct contractual and non-contractual damage caused through
deliberate or gross negligence. The Hotel accepts no further liability.
7.2 If the Customer is given a parking
space in the Hotel car park, this shall not constitute a safe custody
agreement. The Hotel shall bear no liability for loss or damage to motorised
vehicles parked or manoeuvred on Hotel premises, or for any loss or damage to
content within such vehicles, except for cases of wilful intent or gross
negligence. This also applies to any of the Hotel’s vicarious agents.
7.3 Requests for wake-up calls are carried
out by the Hotel with utmost diligence. However, the Customer is not entitled
to damage claims in this connection, except in cases of wilful intent or gross
negligence.
The
exclusive place of jurisdiction shall be Vaduz (Liechtenstein). This Agreement
shall be exclusively subject to Liechtenstein law and not to the rules of the
UN Sales Convention.
In addition
to these General Terms and Conditions, other provisions and booking conditions
may apply, taking precedence over these GTCs. Any amendments or supplements to
the accepted offer or to these GTCs shall only be valid if they are made in
writing. Any unilateral amendments or supplements made by the Customer are
ineffective.
Should
individual provisions in these GTCs be or become invalid or ineffective, then
this shall not impact the validity of the remaining provisions. In all other
respects, these GTCs shall be subject to the relevant statutory provisions.