General terms and
These General Terms and Conditions apply both to hotel room rental contracts for accommodation purposes and to all other products and services provided for the customer by Hotel Turna Malbun.
2. Conclusion of contract
2.1. A contract is concluded through the Hotel’s acceptance of the Customer’s booking (online, verbally, in writing, by phone or by email). The Hotel is free to decide whether to confirm the booking of a room in writing.
2.2 The contractual parties are Hotel Turna and the Customer. If a third party has made a booking for the Customer, it shall bear joint and several liability towards the Hotel with regard to all obligations arising from the hotel accommodation contract.
2.3 The Hotel shall be liable for its obligations arising from the contract. In all non-typical areas of the Hotel’s service spectrum, the Hotel’s liability is limited to wilful intent and gross negligence.
3. Services, prices and payment
3.1 The Customer is not entitled to specific rooms, but Hotel Turna undertakes to ensure that rooms are available in the booked category. If, for unforeseen reasons, no equivalent room is available upon arrival, the Customer shall be accommodated in a room of the next category higher up.
If there are demonstrable reasons for no room being available at the Hotel, Hotel Turna shall arrange for the Customer to be accommodated in a different hotel, in a room that is at least of equivalent value.
3.2 The Customer shall pay Hotel Turna the applicable/agreed prices for the provision of a room and for any other services used by the Customer. This also applies to services and expenses paid by Hotel Turna to third parties at the Customer’s request.
3.3 All prices are quoted in Swiss francs and are per room per night, including free Wi-Fi, service and VAT. Tourist tax per person per night is not included.
The applicable price is always the one that has been confirmed.
3.4 Any Hotel invoices not bearing a due date shall be payable at the time of departure or no later than 10 days after receipt. Once an outstanding receivable has exceeded its due date, Hotel Turna may declare that this debt is due immediately and may demand payment without undue delay. In the event of payment arrears Hotel Turna may charge interest on those arrears.
3.5 If the Customer is resident outside Liechtenstein, Hotel Turna reserves the right to collect the entire invoiced amount from the Customer’s credit card, details of which the Customer has provided for guarantee purposes. Any differences in exchange rates or bank charges shall be charged to the Customer.
4. Hand-over and return of room
Booked rooms shall be available to the Customer from 16:00 hrs on the agreed day of arrival. The Customer is not entitled to rooms being available earlier.
On the agreed day of departure, the rooms shall be made available to Hotel Turna by 11:00 hrs at the latest. Thereafter, Hotel Turna may charge 50% of the full accommodation price (as listed) if the room is vacated by 15:00 hrs, and 100% of the full accommodation price (as listed) if it is vacated after 15:00 hrs.
5. Customer cancellation / termination of contract
5.1 If the Customer wishes to cancel the contract they have concluded with the Hotel, they may only do so with the Hotel’s approval. If no such approval has been obtained, the Customer shall pay the contractually agreed price even if he or she has not used any of the contractually agreed services. However, this shall not apply if the Hotel’s performance has been delayed or if performance has been impossible for reasons within the Hotel’s own responsibility.
5.2 During the winter season, the Customer may cancel the contract up to 60 days prior to arrival, in which case the Hotel shall not be entitled to payment or compensation claims. The Customer’s cancellation right shall expire if they do not exercise this right in writing towards the Hotel, unless the Hotel has delayed its performance or unless it has been impossible for the Hotel to effect performance for reasons within its own responsibility.
5.3 The Hotel may charge 50% of the package price for cancellations up to 30 days before arrival.
It may charge 80% of the package price for cancellations up to 14 days before arrival.
It may charge 90% of the package price for cancellations up to 7 days before arrival.
5.4 The Hotel is at liberty to charge a lump sum for the loss it has incurred and which requires compensation by the Customer.
5.5 The Hotel recommends that the Customer takes out travel cancellation insurance, including cover for early departure.
6. Cancellation by the Hotel
Furthermore, Hotel Turna may terminate the contract for exceptional and objectively justifiable reasons in cases such as the following:
- Force majeure or other circumstances not within Hotel Turna’s responsibility, making contractual performance impossible
- Rooms booked with misleading or false essential details, e.g. concerning the Customer as a person or the purpose of their stay
- An instance where Hotel Turna has reasonable grounds to assume that the Customer using the Hotel’s services may jeopardise the smooth running of its business, its safety or its public image, in cases where this is not the responsibility of the Hotel or its sphere of influence or organisation
- If there has been a violation of clause 5, above
If Hotel Turna is justified in cancelling the contract, the Customer shall not be entitled to compensation.
7. Liability of the Hotel
7.1 The Customer shall exercise the greatest care in using the hotel room. Any property damage shall be the liability of the Customer or their company. The Hotel accepts no liability for theft etc or for third-party services. Furthermore, Hotel Turna shall only be liable for direct contractual and non-contractual damage caused through deliberate or gross negligence. The Hotel accepts no further liability.
7.2 If the Customer is given a parking space in the Hotel car park, this shall not constitute a safe custody agreement. The Hotel shall bear no liability for loss or damage to motorised vehicles parked or manoeuvred on Hotel premises, or for any loss or damage to content within such vehicles, except for cases of wilful intent or gross negligence. This also applies to any of the Hotel’s vicarious agents.
7.3 Requests for wake-up calls are carried out by the Hotel with utmost diligence. However, the Customer is not entitled to damage claims in this connection, except in cases of wilful intent or gross negligence.
8. Place of jurisdiction and applicable law
The exclusive place of jurisdiction shall be Vaduz (Liechtenstein). This Agreement shall be exclusively subject to Liechtenstein law and not to the rules of the UN Sales Convention.
9. Final provisions
In addition to these General Terms and Conditions, other provisions and booking conditions may apply, taking precedence over these GTCs. Any amendments or supplements to the accepted offer or to these GTCs shall only be valid if they are made in writing. Any unilateral amendments or supplements made by the Customer are ineffective.
Should individual provisions in these GTCs be or become invalid or ineffective, then this shall not impact the validity of the remaining provisions. In all other respects, these GTCs shall be subject to the relevant statutory provisions.