Health and safety policy

It’s important to us that you enjoy a safe and healthy holiday at Hotel Turna

We want to make sure your time with us is as safe and pleasant as possible. We and our staff have therefore developed our own policy which we continually adapt to reflect any changes in law.

The Lampert family

Terms of cancellation

11 Dec 2020 – 5 April 2021

Our General Terms and Conditions include the following provisions for cancellation:

  • From 30 days prior to arrival: 50%.
  • From 7 days prior to arrival: 80%.

You can cancel your booking up to three days before arrival if

  • Liechtenstein’s borders have been closed
  • You need to self-isolate at home after your departure.

Terms of cancellation 21 May 2021 – 1 Nov. 2021
Free up to three days before arrival

Outdoor whirlpool

The outdoor whirlpool is open.

Guests are subject to the legal social distancing regulations of 1.5 metres, and different groups of guests are therefore not permitted to mix.

Each whirlpool session must be limited to one family or group accommodated within the same room.

Distancing rules

A social distance of 1.5 metres must be maintained both indoors and outdoors.
Restaurant tables have either been spaced out at 1.5 metres or are separated by partitions.

Malbun cable cars

The 2020/2021 skiing season in Malbun will take place as planned, albeit with all the necessary precautions to prevent coronavirus infections. Bergbahnen Malbun (the Malbun cable car company) has taken all the necessary precautions to implement the official safety requirements for guests.

In all areas where 1.5-metre social distancing cannot be guaranteed, adults and children aged 12+ are required to wear facemasks. These are:

  • Ticket offices and associated waiting areas
  • Waiting areas for chair lifts and drag lifts
  • Chair lifts and drag lifts

Neck gaiters can be purchased at our hotel reception.
Masks are not required on the open slopes.

Health and safety policy

Check-in

Check in quickly and safely in your own home. Simply complete the registration form and send it to us before you arrive.

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All you need to do upon arrival is sign your registration form and pick up your room card – and your holiday can start.

Check-out

Would you please not form a queue when checking out. To avoid queues and waiting times, you are welcome to settle your bill the night before.

Steam sauna

The steam sauna will be open.

Guests are subject to the legal social distancing regulations of 1.5 metres, and different groups of guests are therefore not permitted to mix.

Each sauna session must be limited to one family or group accommodated within the same room.

Hand sanitiser

You will find hand sanitiser on each floor, at each entrance and in the public toilets

Would you please wash and sanitise your hands regularly.

Immigration and quarantine regulations

Immigration into the Principality of Liechtenstein is subject to the same regulations as Switzerland. Anyone coming from a country or area with a high risk of infection must go into quarantine for a period of 10 days. The list of the countries concerned is continually updated and can be found on the relevant webpage of the Swiss Federal Office of Public Health: “Coronavirus: Mandatory Quarantine for Persons Arriving in Switzerland”. A negative test result does not eliminate the need for quarantine.

Swiss nationals are permitted to enter Liechtenstein at any time.

Breakfast

We offer our guests a combination of a self-service breakfast buffet and à la carte breakfast.

Would you please sanitise your hands before helping yourself to anything from the buffet.

The dispensers can be found right next to the buffet.

Please remember that you are only permitted to use the buffet if you are wearing a face mask.

Hygiene

The regular disinfection and cleaning of surfaces and contact points is standard practice at our hotels in all areas and is being carried out more frequently at the present time.

Fresh air

We air all public areas several times a day.

Shaking hands

We do not shake hands with guests, suppliers or staff. Instead, you can be assured of a friendly hello from the distance.

Symptoms of infection

Staff are required to stay at home if they show any symptoms of infection. If symptoms occur at work, staff are sent home and are required to contact the relevant telephone hotline, +423 235 45 32.

Child care

We offer our guests free childcare upon advance reservation.

Facemasks

Facemasks are mandatory in all public transportation.

Restaurant

All meals and drinks are served at the tables.

We ensure the required minimum distance between tables in all parts of our restaurant.

Groups of guests at one table are limited to a maximum of six.

Training

Our workforce receives excellent training at the start of the season and is familiarised with our health and safety policy.

Training is regularly repeated, to ensure that everyone is up-to-date at all times.

Snow sports school

The snow sports school Schweizer Ski- und Snowboardschule Malbun AG is a member of the industry association Swiss Snowsports. Our health and safety policy is therefore based on the hygiene regulations set up by this umbrella organisation and BAG and/or the recommendations of the Liechtenstein government to prevent the spread of Covid-19.

Health and safety policy

Cancellation

To help you plan your holiday without worrying, we have until further notice made various adjustments to our cancellation policy.

Table reservations

If you have booked full board, you will benefit from automatically reserved tables for breakfast, lunch and dinner.

With half board, you will benefit from automatically reserved tables for breakfast and dinner.

If you have booked breakfast, please make sure you reserve your table well in advance each time, so that you can be assured of a table.

Wellness

The entire wellness complex is open, but only for guests of our hotel. We must ask you to maintain social distancing in all parts of the complex.

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